Refund and cancellation policy
Effective
Cancelling
- You can cancel your paid plan at any time with Cancel plan in Account → Usage.
- Your plan stays active until the end of the period you have paid for. After that, it will not renew, and your account moves to the free plan.
- If the plan ends in the middle of a week, that week's remaining hours stay until Monday at 00:00 IST. After that, you have no hours until you pick a plan again.
- Unused hours do not carry over after the plan ends.
- Free hours that were left when your paid plan started do not come back after you cancel.
Changing plans
- Upgrade: it takes effect at once. Your old plan is cancelled the same day, and its unused days are not refunded. The new plan renews every month from the day you upgrade.
- Downgrade: it starts at the end of the month you have paid for. You approve a new UPI AutoPay mandate for the new plan; nothing is charged that day. To undo a booked downgrade, contact support.
Refunds
- Charged by mistake (a double charge, or a charge after you cancelled): we refund it in full.
- Failed videos: if a video fails to process, the time held for it goes back to your hours automatically. You are not charged for it.
- First paid plan: you can ask for a refund within 7 days of the first payment on your account's first paid plan, if you have used less than 60 minutes. This does not apply to upgrades, later plans, renewals or other payments, but you can cancel at any time.
How to ask
Write to [email protected] from your account's phone number or email, with the payment date, or use the Help form (Payment or invoice). We reply within 24 hours. Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days.